We want to make using the Virgin Media Shop site as easy as possible. In order to help you we have included some useful information on the delivery process.
Orders are normally for next working day delivery if the order is placed and confirmed before 3.00 pm otherwise it will normally be the following working day. Please note that it may take up to 5 working days for delivery.
Virgin Media Shop uses various couriers including CityLink Business Post and Fastway to make deliveries and if you are not home or cannot take delivery, CityLink will leave a card and make a second delivery attempt the next working day unless you call to make alternative arrangements.
If the second delivery is not successful, CityLink will bring the package back and hold it at its distribution centre for 5 working days.
With Business Post, their policy is to try to deliver twice. They may try to leave with a neighbour if possible. Otherwise, you must pick the item up from your local Business Post branch.
If the second delivery is not successful, Business Post will leave a card, bring the package back and hold it at its distribution centre for 5 working days.
Other deliveries via the Post Office/Parcelforce will be subject to their standard terms of business.
If you do not contact CityLink during this 5 days period to collect your item, the package will be returned to us. We will consider this to be a return under the no quibbles return policy and refund the purchase price but deduct from the refund our delivery charges (see table under section 1 above).
Please NOTE that delivery will only be made to the address that the credit or debit card is registered to. If there is a mismatch between the ship-to address on your order and the address associated with the credit or debit card, your order will not be accepted.
Delivery is an all day delivery unless otherwise stated at time of order.
If you are not present yourself to take delivery of the goods and you will allow someone else to take delivery on your behalf, please make sure your representative has been given proper written authorisation to take delivery on your behalf.
We are currently only able to take orders for delivery within the UK.
Next day delivery (post Office small packet, if available) (standard all day delivery)
£3.50
Next day delivery (Courier) (standard all day delivery)
£6.50
Express delivery (UK mainland only):
• Pre 9 am (except Saturday)
£20.00
• Pre 10.30 am (except Saturday)
£18.00
• Pre 12 pm (except Saturday)
£11.00
Saturday delivery (standard all day delivery UK mainland only)
£12.00
N Ireland & Isle of Man (standard all day delivery only)
